Support

Email is the fastest path. A person answers, usually within one business day.

Licensing and accounts

info@bluebasinsystems.com

Emergency support

During an active ChatOps operation, email info@bluebasinsystems.com with URGENT - active operation in the subject. These messages are answered as quickly as we can, including evenings and weekends. Planning an operation? Email us its dates and times in advance and we will have someone on call for it. Without advance notice, we answer as quickly as we can.

Include

Your agency, the product, the version shown in the title bar, and for licensing questions the machine ID from the license dialog. Please leave case material out; we never need it to help.

Lost or replaced computers

Release the seat from your account under Licenses, then redeem the same key on the new computer.

Procurement paperwork

Quotes, W-9 and sole-source letters are available to verified agencies from their account or by email.

Not yet verified? Request access.